Frequently Asked Questions
Why do we need a credit card on file?
When you check into a hotel or rent a car, you are required to provide a credit card to cover the cost of any incidental charges and/or pay your bill. The process benefits both you and the hotel or rental company by making the checkout process easier, faster and more efficient.
We have implemented a similar process at BNWS. You will be requested to provide a credit card when you check in for your visit and you will enter the card information. The information will be held securely until your insurance company has paid their share and notified us of any additional amounts owed by you. Charges will appear as Bethesda Newtrition and Wellness Solutions. If your credit card is declined or you dispute the charges, you will be assessed a $10 penalty fee. We will send you a receipt by email when your credit card is charged.
The “Card-on-File” program simplifies payments for you and eases the administrative burden on the provider’s office. This reduces paperwork and ultimately helps lower the cost of healthcare. Your statements will be available via your patient portal and will be mailed every thirty (30) days.
What do I need to bring to my appointment?
Bring your insurance card, a current credit card, and a photo ID to your appointment.
How do I get in touch with my doctor after hours?
BNWS has an after-hours number that goes directly to a doctor or nurse practitioner on-call. After hours are Monday through Friday from 5pm to 9am and weekends.
The after-hours number is 301-569-3022.
*Note: please do not call the after-hours number for scheduling purposes or medication refills. For all scheduling & Rx refill needs, leave a message on the main line: 240-449-3094.
What is Behavioral Health Integration?
Behavioral Care Management is a service covered by Medicare Part B. Anyone with Medicare Part B and a behavioral health condition (such as depression, anxiety, etc.) is eligible for this service.
Please visit our Behavioral Wellness page for more information
What is Chronic Care Management?
Many of us have chronic health conditions that affect our lives. What you may not know is that Medicare is looking to our primary care doctors to help us manage our chronic conditions and keep them from getting any worse. That is why Medicare covers extra time each month for your doctor and their care team to help you with managing those chronic conditions. This time spent is called Chronic Care Management (CCM).
At BNWS we provide our patients who qualify with a comprehensive CCM benefits package. Together with your doctor and care coordinator you will create an individualized care plan. Chronic health conditions take long-term management and care. Your care plan will be our guide for helping you accomplish your health goals and to help you take care of your conditions.
What is an Annual Wellness Exam?
Patients with Medicare will have this wellness visit with one of our nurse practitioners once a year. The purpose of the visit is to ensure our health information about you is up to date.
– A review of your medical and family history
– Developing or updating a list of current providers and prescriptions
– Height, weight, blood pressure, and other routine measurements
– Detection of any cognitive impairment
– Detection of any gait or walking impairment
– Personalized health advice
– A screening schedule (like a checklist) for appropriate preventive services. Get details about coverage for screenings, shots, and other preventive services.
– Advance care planning
Do I need to fast for my bloodwork?
The answer to this depends on what type of bloodwork your doctor has ordered. If you are unsure, please call a BNWS care coordinator at 240-449-3094 x 3 and they will be able to find this out for you.
Which insurances do you accept?
We currently participate and are accepting patients with the following insurance carriers. It is the patient’s responsibility to verify their benefits.
-Aetna Better Health MCO
-Carefirst PPO only
-Cigna PPO effective (3/1/2023 not participating)
-Cigna POS effective (3/1/2023 not participating)
-Cigna HMO effective (3/1/2023 not participating)
-Johns Hopkins EHP
-Maryland Physicians Care MCO
-United Healthcare PPO
-United Healthcare Community Plan
-United Healthcare Shared