Frequently Asked Questions

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More information coming soon!

  • Q:

    Why do we need a credit card on file?

    A:

    When you check into a hotel or rent a car, you are required to provide a credit card to cover the cost of any incidental charges and/or pay your bill. The process benefits both you and the hotel or rental company by making the checkout process easier, faster and more efficient.

    We have implemented a similar process at BNWS. You will be requested to provide a credit card when you check in for your visit and you will enter the card information. The information will be held securely until your insurance company has paid their share and notified us of any additional amounts owed by you. Charges will appear as Bethesda Newtrition and Wellness Solutions. If your credit card is declined or you dispute the charges, you will be assessed a $10 penalty fee. We will send you a receipt by email when your credit card is charged.

    The “Card-on-File” program simplifies payments for you and eases the administrative burden on the provider’s office. This reduces paperwork and ultimately helps lower the cost of healthcare. Your statements will be available via your patient portal and will be mailed every thirty (30) days.

  • Q:

    How do I get in touch with my doctor after hours?

    A:

    BNWS has an after-hours number that goes directly to a doctor or nurse practitioner on-call. After hours are Monday through Friday from 5pm to 9am and weekends. *Note: please do not call the after-hours number for scheduling purposes. For all scheduling needs, leave a message on the main line: 240-449-3094.

    The after-hours number is 301-569-3022.

  • Q:

    What is Behavioral Care Management?

    A:

    Behavioral Care Management is a service covered by Medicare Part B. It is “…a set of integrated behavioral health services that includes care management support if you have a behavioral health condition. This care management support may include:

    – Care planning for behavioral health conditions
    – Ongoing assessment of your condition
    – Medication support
    – Counseling
    – Other treatments that your provider recommends. (source: https://www.medicare.gov/coverage/behavioral-health-integration-services)

    Anyone with Medicare Part B and a behavioral health condition (such as depression, anxiety, etc.) is eligible for this service. The nurse practitioner will ask for your consent to join the program.

    The service starts with an initial visit to assess your specific situation and set goals that are important to you. Your care team will be work together and with you to set up your care plan. The nurse practitioner will be giving you follow up calls or visits to continue to work on your goals together. The nurse practitioner also regularly consults with a psychiatrist to ensure we are providing the best evidence-based care available.

  • Q:

    What is Chronic Care Management?

    A:

    Chronic Care Management (CCM) is a service provided by Medicare to help patients to reach their health goals and avoid going to the hospital. Anyone with 2 or more chronic conditions is eligible for CCM. A chronic condition is a health condition that’s expected to last for at least 12 months. Examples are high blood pressure, diabetes, high cholesterol, heart disease, asthma, COPD, atrial fibrillation (A. fib), joint disease, chronic pain. This service includes:

    – Assessing the needs and goals important to you
    – Creating a proactive care plan
    – Monitoring goal progress and following up with you
    – Supporting your self-management of conditions

  • Q:

    What is an Annual Wellness Exam?

    A:

    Patients with Medicare will have this wellness visit with one of our nurse practitioners once a year. The purpose of the visit is to ensure our health information about you is up to date.

    Session includes:

    – A review of your medical and family history
    – Developing or updating a list of current providers and prescriptions
    – Height, weight, blood pressure, and other routine measurements
    – Detection of any cognitive impairment
    – Detection of any gait or walking impairment
    – Personalized health advice
    – A screening schedule (like a checklist) for appropriate preventive services. Get details about coverage for screenings, shots, and other preventive services.
    – Advance care planning

  • Q:

    What do I need to bring to my appointment?

    A:

    Bring your insurance card, a current credit card, and a photo ID to your appointment.

  • Q:

    Do I need to fast for my bloodwork?

    A:

    The answer to this depends on what type of bloodwork your doctor has ordered. If you are unsure, please call a BNWS care coordinator at 240-449-3094 x 3 and they will be able to find this out for you.


Contact Us

Please use the form below to send us an Email. We can also be reached at 240-449-3094. We look forward to talking with you.

  • Camalier Building, 10215 Fernwood Road, Suite #630
  • Bethesda, MD 20817
  • 240-449-3094